Digital Supply Chain: An Insight into the Human Perspective

by Helena Williams

Digitization has turned out to be the dominant issue in conversations regarding the prospect of supply chains. In case of any problem, there is always the hope of a technological solution. This involves the usage of the combination of big data, artificial intelligence or machine learning, automation, and the Internet of Things. Everyone likes to talk about technology.

On one side, there is a fast-growing and dynamic cohort of technology sourcing experts. On the other hand, there are leading supply-chain officers craving for a clear vision willing to grab the attention of the board.

There is no confusion that technology is valued to have a significant impact on each part of supply-chain services ranging from planning to logistics. By concentrating so much on digital solutions, nevertheless, companies may accidentally be ensuring their loss. That is because the technology-first strategy ignores an awkward truth: the durable human nature of the supply chain. Read on to know more.

Digital Senario through Human Lens

The digital scenario through a human lens

Understanding the role of people does not refute the effectiveness of supply chain technology. Alternatively, people believe that it provides businesses with a plan to develop and stimulate the importance of their digital ventures.

In broader perspectives, technology can assist supply chain processes in three steps. First, it can give more information and unique insights from previous data—for instance, by utilizing electronic point-of-sale details in preparation and forecasting. Next, it can facilitate manual tasks with automated order-taking regarding robotic warehouse self-regulation. The last one – it can help a freelance procurement consultant address the social problem, by allowing more significant support, better information, and enhanced communication across the company.

This last benefit is the largest ignored and overlooked cause of preference in recent supply-chain development. Moreover, technological solutions to those difficulties are often more affordable, simpler, and more straightforward to implement.


In every supply-chain problem, the first and most essential element is transparency. Despite improvements in technology and multi-million-dollar IT resources, few organizations have a complete portrayal when it comes to their supply-chain processes. That necessity of a “single source of truth” points to widespread loss, claims, and suboptimal judgment composition. Instead, some sourcing experts choose to talk about powerful automation abilities and artificial intelligence. Additionally, increased visibility signifies the principal value proposition regarding many of supply-chain software contributions today.

Supply-chain perceptibility does not require unique, sophisticated algorithms or optimization engines. Furthermore, it can be managed by more straightforward, economical solutions, provided you carry out the other things well. Also, you need to connect and combine data from various sources. Next, cleaning and organizing the data is essential to provide a pure, reliable source of truth. Also, the data must be presented in an organized form. Supply-chain visibility tools operate only when the people who demand the data can reach it, without excellent database skills or help from IT professionals.

Cross-functional collaboration

People from various functions and sectors of business find it more manageable to work collectively when they work at the identical measure, use harmonious processes, and sort their choices on the likewise data. Technology makes one proceed that goal to achieve beyond large, complex systems.

Management infrastructure

Digitally-enabled supply chains do not need a host of unique metrics or KPIs. Organizations looking for speeding up their supply-chain management processes can benefit from modern facilities and responsive measures like the number of planning cycles, response time and demand shocks. However, it is the metrics that matter in the broader perspective. These include inventory, service, capital utilization and many more.

Furthermore, the way companies use their supply-chain metrics are also meaningful. Even the most accessible digital tools have a significant impact on this case. Also, they standardize and automate the generation of KPIs. Digitization engenders trust, and that is why it can transform the effectiveness of inter-functional communications at a stroke. This is because administrators are less prone to argue regarding the efficacy of the numbers, giving more time to act on changing them.

Along the same lines, automatic KPI production advances up decision-making, creating supply-chain management as more active. Instead of sending a postmortem report on numbers revealed at the end of the period, supply-chain supervisors can spot problems as they occur, which might enable them to take appropriate corrective measures.

Furthermore, businesses can utilize real-time KPIs as the base for the forward-looking, active administration of supply-chain limitations, without needing extensive and pricey digital accessories. Just merging inventory, product, and demand outlook data in a simple spreadsheet can usually be enough to uncover problems like future deficits or the addition of surplus stock.

These are some of the things you need to know about the human side of a digital supply chain. If you are a freelance procurement consultant, the above information will come in handy to you. Take a glance at the points above and make the necessary changes in your organization.

Read: How Digitization can Change the Supply Chain Scenario

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